King Suite
- 1 King-size bed
Hotel · Hanoi · Ha Noi Municipality
Smile Hotel
A compact 3-star hotel in Hanoi, a short walk from Truc Bach Lake, with 10 rooms and a 24-hour reception.
- 450 metres from Truc Bach Lake
- 24-hour reception
- Paid airport shuttle available
6.9
Nice
24 reviews
Booking.com 6.9 · 24 reviews
About
Smile Hotel
Smile Hotel sits in central Hanoi, 450 metres from Truc Bach Lake. The 3-star property has 10 rooms across a few categories, with a 24-hour reception, lift, and on-site parking. Paid airport shuttle and laundry services are available, and Wi-Fi is free throughout.
Rooms include air conditioning, a mini-bar, a flat-screen TV, and a sitting area. Standard King Rooms face the city and come with a shower and heating. The hotel allows smoking in designated areas, but pets are not accepted.
- Smoking allowed in designated areas
- Wi-Fi
- Parking
- 24-hour reception
- No pets allowed
- Luggage storage
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Central location near Truc Bach Lake — The hotel is 450 metres from Truc Bach Lake, putting you close to a scenic spot and within easy reach of the city centre.
- Friendly and available staff — Several guests highlight the helpful and friendly staff, and the 24-hour reception means assistance is always at hand.
- Reasonable value for the area — With rates from about £115 and a location that works for both leisure and business, guests often find the pricing fair.
- Practical in-room conveniences — Rooms come with air conditioning, a mini-bar, a flat-screen TV, and a kettle, plus free toiletries and ironing facilities.
–
Worth weighing
4 to weigh- Rooms can be inconsistent — While some guests find rooms comfortable and quiet, others report hard beds and cleanliness issues in the bathroom.
- No breakfast offered — The hotel does not list breakfast among its amenities, and one guest specifically noted the lack of options.
- Staff service can be hit-or-miss — Although many praise the staff, one review noted they seemed unable to cater to needs, and the Staff rating is just 6.1.
- Very small scale — With only 10 rooms, the hotel may feel limited in terms of facilities and could be quiet or lacking in atmosphere.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Standard King Room
- 1 King-size bed,2 Single beds
- City view
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- Lift
- Luggage storage
- Smoking allowed in designated areas
- No pets allowed
Food & Drink
- Mini-bar
- Electric kettle
Services
- Laundry
- Dry cleaning
- Paid airport shuttle
Room
- Air conditioning
- Flat-screen TV
- Sitting area
- Ironing facilities
- Free toiletries
- AM/FM alarm clock
Business & Leisure
- Wi-Fi
- Leisure/ TV room
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 6.9/10 from 24 reviews
Booking.com · 6.9 · 24 reviews
6.9Verified guest“The staff were friendly and charming. The room was comfortable and peaceful. The price was fair, and it was easy to find quick food nearby.”
6.9Verified guest“We were excited at first because the hotel was close to the centre with restaurants and fast food nearby. But the bed was hard and uncomfortable, and there was no breakfast. The bathroom wasn't very clean, and the staff didn't seem able to help much.”
6.9Verified guest“We spent Christmas at this Hanoi hotel. It was well located and the rooms were comfortable. The staff were friendly and always ready to assist.”
6.9Verified guest“The location suited my business needs well. The room was clean and the Wi-Fi was fast enough for video calls with colleagues.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Truc Bach Lake: A 450-metre walk from the hotel, this lake offers a peaceful escape and is a short stroll from the city buzz.
City centre: Guests note quick access to the centre, with restaurants and fast food chains nearby.
34 Cua Bac, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 10 rooms
06 — Questions
Frequently asked
What time is check-in and check-out?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Is parking available at the hotel?
Yes, the hotel offers parking on site.
Does the hotel provide airport transfer?
Yes, a paid airport shuttle is available.
Are pets allowed?
No, pets are not allowed at Smile Hotel.
Is breakfast served?
Breakfast is not mentioned in the hotel's amenities, and a guest review noted the lack of breakfast options.
The bottom line
Smile Hotel works best for travellers who value a central location and practical basics over luxury. It gets the essentials right—friendly service, a 24-hour desk, and a spot near the lake—but be ready for variability in room comfort and the absence of breakfast.
6.9A decent base in Hanoi, with trade-offs on comfort and service.
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